This program illustrates how a design firm can create a simple system to collect and incorporate client feedback. Utilizing six key principles, this system builds real value for your firm by fine-tuning your process to better meet your client’s needs. Learn to use client feedback to reduce problems, increase performance and improve profitability.

Improvements for designers include:

• increased value to their client
• reduced wasted time & effort
• enhanced professional satisfaction
• reduced mistakes & project liability