New Features – August 2009 Release

DesignFacilitator’s Client Feedback Tool continues to be improved and enhanced.  We recently released several new features including:

• Send On Behalf – You can designate firm members as having the ability to “Send On Behalf” which allows someone to send surveys as though they came from another person.  For instance, an assistant could send surveys on behalf of a project manager.  In this case, the recipient would see the survey as though it came from the project manager.
• Reminders to Send Surveys – firm and team managers can now schedule reminders for their staff if they haven’t sent a survey within the timeframe specified.  This will help encourage more people to collect feedback regularly.
• Intelligent Alerts – now, if one response on a survey is very much unlike the others, you can be notified.  For example, if the numeric value of all your scores is 7,7,7,7,5,7,7 – even though they are all “high” scores on our 1-7 score range, the “5″ in that sequence is lower than the other scores, and may indicate an area needing attention.   You can now be alerted automatically when a situation like this occurs.
• Scheduled Reports – You can schedule certain reports to be delivered to you via email automatically.  Set this in your “Set Preferences” page.