Client Feedback Tool
  • Version 3 Is Here!

    Posted on October 25th, 2009 Matt No comments

    DesignFacilitator has released Version 3 of the Client Feedback Tool. Version 3 was developed in response to your comments– your feedback– to us. You told us you wanted the Client Feedback Tool to be faster, sharper, with more consistent actions and with more flexible, powerful reports. Version 3 provides all this and more. Its enhancements include:

    • Simpler navigation and sharper screen graphics.

    As soon as you log in you will notice how much easier it is to move about the new crisp screens. On the left side of the screen, clicking on a subject heading displays a list of sub-headings so you can quickly select the desired action or report without waiting for the screen to refresh. In the upper-right corner of the screen, we show you where you are on the site currently.

    • A new ribbon-style toolbar with standardized actions. Found at the top of most screens, the toolbar offers

    – A Filters tab where you can identify what you wish to see in the report (who, when, which project, and so on).

    – An Options tab where you can control how to group and sort the information (by sender, project, team, average score, etc).

    – A File tab that allows you to decide what to do with the information. You have the power to download it, print it as a pdf, send it to an email address, save the report settings as a favorite report. You can even schedule it for automatic recurring delivery to your email!

    • Fewer screen post-backs.

    Many subscribers previously expressed concern about the time required to post back the screen every time they changed a filter. Version 3 addresses that concern by incorporating an Update button on the ribbon. This allows you to select and change multiple filter settings without waiting for the screen to repost each time. Once you have made all your filter selections, simply click the Update button– we flash it to remind you– and all your changes are applied at once.

    • Successes and challenges reports

    These reports were designed to help identify areas of strength and those possibly requiring additional attention in your firm. You can tailor this report to show you which clients, projects, phases or firm members have the highest or lowest average scores, extremes, percentage of change, and so on . The Client Feedback Tool even includes several standard templates under the Options tab to help get you started.

    • The Feedback Quotient® report is a Client Feedback Tool exclusive.

    This report applies a proprietary formula to analyze numerous  metrics such as the number of surveys sent and received in a given period, reply rates, scores, score consistency, follow-up actions, and more. The result is a relative ranking of projects, project clients, and survey senders in your firm. You will know where feedback is being effectively used, and by whom.

    Additional new functions of the Client Feedback Tool:

    You can save and recall your favorite report configurations and settings.

    You can create, save and send batch reports to yourself and others.

    You can schedule your favorite reports for recurring delivery to your email… or others’.

    You can send most reports as PDF files via email.

    You can now view feedback on a mobile device.

    Version 3 does not require any software changes on your part, as the Client Feedback Tool is a web-based service. Please let us know if you need help or want to schedule additional training for your team.

    Please contact us if you have questions:
    866-433-7322
    919-573-1730
    (M-F 9am – 6pm EST)
    Or email answers@designfacilitator.com.

  • Mike Phillips presents at Axium User Conference on Friday, October 23rd

    Posted on October 22nd, 2009 Matt No comments

    Axium User Conference

    DesignFacilitator’s Mike Phillips will be presenting seminars on Client Feedback on Friday, October 23 at 10:15am and 1:15pm Axium’s User Conference in Portland, Oregon.  Phillips will detail the simple strategies to improve the understanding between designers and their clients using client feedback.

    The 2009 Axium User Conference highlights A/E best practices and software solutions that empower design firms’ success. The conference is held October 22-24 and is for anyone involved with the architectural and engineering industry.

    For more information please visit http://www.axiumae.com/events/conference09/uc-home.aspx.

  • New Features Coming Soon – Version 3 Rollout

    Posted on October 16th, 2009 Matt No comments

    In our continuing effort to optimize your Client Feedback Tool experience, DesignFacilitator will roll out some exciting new features in late October, 2009. Version 3 enhancements will include:

    • Simpler, more straightforward navigation
    • Updated graphics with brighter, sharper screens
    • A ribbon-style toolbar with standardized menus and operations
    • An exclusive Feedback Quotient® report that ranks the quality and quantity of your feedback
    • New reports that help identify your firm’s strengths and potential areas for improvement

    Version 3 will also allow you to:

    • View feedback on a mobile device
    • Send reports as PDF files via email
    • Build, save and send batch reports
    • Save and recall your favorite reports and settings
    • Schedule reports for recurring delivery to your email– or some else’s!

    This upgrade should be virtually seamless and we will keep you posted as the Version 3 release approaches. The transition will not require any software changes on your part as the Client Feedback Tool is a web-based service. For your convenience, we will provide tips and training here on our blog site, in emails, and via web-based training sessions. Please let us know if you need help or want to schedule additional training for your team.

    Please contact us if you have questions:
    866-433-7322
    919-573-1730
    (M-F 9am – 6pm EST)

    Or email answers@designfacilitator.com.

  • Mike Phillips presenting at Buildex Seattle on Oct.15

    Posted on October 13th, 2009 Matt 1 comment

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    DesignFacilitator’s Mike Phillips will be presenting an educational session on Thursday, October 15 at 1:00pm entitled “Using Client Feedback to Improve Your Firm’s Prosperity,” at Buildex Seattle.  This case study will detail the simple strategies found to improve the understanding between designers and their clients.

    Buildex Seattle, held this year on October 14th & 15th, offers over 30 educational seminars and 150 products and materials exhibits for Interior Design, Property Management and Construction.