DesignFacilitator
  • Best in Class Strategy Polls – Client Views of Rates and Fees

    Posted on January 14th, 2010 Crista View Comments

    As the premier feedback surveying group for the professional design industry, we are offering to gather anonymous fee and rate setting strategies from firms across the US.  By taking the following poll you will have immediate access to the data gathered to help you in your fee and rate setting.  Please answer the following questions with regard to the past 6 months.

    What do your clients really think of your fees?

    • They think we’re charing at our cost plus a reasonable profit (45%)
    • They think we’re charging at our cost plus a minimal profit (27%)
    • They think we’re charging at our cost plus a premium profit (24%)
    • They think we’re charging below our cost (3%)
    • They think we’re charging at our cost with no profit (1%)
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    What do your clients really think of the value you bring to solving their problems?

    • They think the value we offer equals the fee we charge (36%)
    • They think the value we offer slightly exceeds the fee we charge (35%)
    • They think the value we offer greatly exceeds the fee we charge (17%)
    • They think the value we offer is less than the fee we charge (12%)
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    When competing for jobs against other firms, what percentage of the time do you suspect that their fees are at or below their cost?

    • 50% (30%)
    • 25% (20%)
    • 75% (17%)
    • 10% (17%)
    • 0% (14%)
    • 100% (2%)
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    How often are you forced to set your fees at or below your cost?

    • 10% (29%)
    • 0% (21%)
    • 50% (19%)
    • 75% (15%)
    • 25% (14%)
    • 100% (2%)
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    Feedback and strategic reports from 100 clients for $999
    If you would like to enjoy the competitive advantage of Best In Class client awareness for just $999,
    email answers@designfacilitator.com or call us at 866-433-7322
     
    Client Feedback Tool
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    • Steve Tomko
      A few weeks ago, on the same day, I had a client say he was probably not going to be able to award us a specific project because our proposal was too inexpensive (in this case we were competing against much, much larger firms but didn't know it beforehand), and another client said they had to go slowly because our proposal was somewhat too expensive (we were competing against larger local firms). Each proposal was made on the same basis of the actual work required to perform the design and drawings.

      I really don't know what our clients think about our fees versus profit, and our fees versus value. In many cases, I don't think our clients have any idea what elements affect a design proposal, or why they need to understand the size and location of the firms they invite to propose.
    • I agree with Steve about many of our clients not understanding the scope of work we price in our fees. This allows a large variance of care and effort assigned to a project when writing a proposal. Lower fees reduces the amount of effort available to do the work, often forcing the project to be rushed which reduces quality and increases problems.
      With so many firms pricing a substantial percentage of their work at or below cost (see poll results below), every firm suffers from a decay of their value caused by the manner the other firms are setting fees.
      We don't tend to have profit margins that allow deep fee cuts, so staff and firm owners suffer.
      The real frustration is that we often cut fees because of inaccurately judging our value to our clients. Knowing better what your clients really think of your firm's work, can lead to fee INCREASES. Not only do you know when they think you have earned it, but you also know how to earn more.
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