Client Feedback Tool
  • Think Happy

    Posted on November 2nd, 2012 Ryan Suydam No comments

    A lot of us might think that we need to be more successful in order to be happier, when in fact it’s probably the other way around.

    If we can increase our positive thinking, we can improve our other outcomes as well. I’ve always known the power of positive thinking, but hadn’t made the connection between that and what we do every day to help professional service firms. I was handed a copy of Selling Power magazine that included an article called “Benefits of a Positive Brain” by Kim Wright Wiley. The article suggests that managers can create a happier workplace by increasing praise and recognition.  Shawn Achor, author of The Happiness Advantage: The Seven Principles of Positive Psychology that Fuel Success and Performance at Work indicates that praising one person a day for a month can increase productivity 31%.

    In order to praise an employee, firm leaders have to recognize opportunities to provide the recognition. Busy leaders may not see all the great things their employees are doing or may not be in the right mind set to catch it. If you are a firm leader looking for simple but impactful ways to praise your staff, using feedback from actual clients can offer that simple step.

    Collecting feedback from the clients of a professional service firm offers employees direct praise from their clients, and gives firm leaders specifics to point to in order to offer praise. This positivity can spread into a happier workplace and happier workers. All this comes with an extra bonus – happier clients . . . and happier clients lead to the success you’re after.

    Be Sociable, Share!

    Comments are closed.