DesignFacilitator Blog » client feedback http://blog.designfacilitator.com The DesignFacilitator Blog is a client feedback weblog created and updated by the DesignFacilitator staff. Fri, 20 Jan 2012 21:43:44 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Hot Firm 2010 Conference in D.C. This Week http://blog.designfacilitator.com/2010/10/26/hot-firm-2010-conference-in-d-c-this-week/ http://blog.designfacilitator.com/2010/10/26/hot-firm-2010-conference-in-d-c-this-week/#comments Tue, 26 Oct 2010 18:14:15 +0000 Crista http://blog.designfacilitator.com/?p=1278 Untitled 1 Hot Firm 2010 Conference in D.C. This WeekThe Zweig Letter Hot Firm 2010 Conference and Awards Celebration, presented by ZweigWhite, will be held October 27 & 28 in Washington, D.C.

The Zweig Letter Hot Firm Conference is an annual, 2-day event for growing A/E firms that features top design and environmental industry executives, entrepreneurs, authors, and many others who gather to share strategies for success, learn tactics from their peers, and leave with renewed inspiration for another successful year.

If you’re attending this event, please join Mike Phillips for his brief session on Client Feedback on Thursday, October 28 at 9:45am, directly following Ed Friedrichs’ presentation, or stop by the Client Feedback Tool Sponsorship table and say hello.

For more information on the event visit http://www.zweigwhite.com/events/hotfirm/index.asp.

]]> http://blog.designfacilitator.com/2010/10/26/hot-firm-2010-conference-in-d-c-this-week/feed/ 0 A&E Business Journal Features Article on Client Feedback http://blog.designfacilitator.com/2009/06/09/ae-business-journal-features-article-on-client-feedback/ http://blog.designfacilitator.com/2009/06/09/ae-business-journal-features-article-on-client-feedback/#comments Tue, 09 Jun 2009 18:18:44 +0000 Crista http://blog.designfacilitator.com/?p=461 AEMA logo
The A&E Business Journal, published by the AE Management Association, featured an article on Client Feedback in their May 2009 issue entitled “Using Client Feedback to Address the Five Biggest Problems for Design Firms,” written by Mike Phillips AIA.  In the article Phillips discusses how to collect actionable data from your clients and how to use this information to reduce problems and liability, increase profitability, improve team performance, and enhance marketing effectiveness.  Here he discusses how collecting feedback in design firms can be especially challenging.

Design firms tend to solve unique problems in unique ways, which brings a focus on developing a deeper understanding of the specific details of our clients’ problems, preferences and priorities. Not only is this success criteria elaborate, but it is different for each project and often mutates multiple times during a single project due to shifts in budget, schedule and a client’s sense of desired quality. Design firms which utilize a system for tracking and responding to these changes waste less time and creates the maximum value to their client by being better aligned with their needs.

To read the entire article, subscribe to A&E Business Journal. The AE Management Association is offering a FREE 2009 AEMA Salary Survey with an AEMA membership of $125.00 for those who sign up by June 30, 2009.

Mike Phillips is President and Founder of Phillips Architecture and DesignFacilitator. His personal website can be found at AboutMikePhillips.com.

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