Client Feedback Tool
  • Is yours a team of generalists or specialists? Why it matters.

    Posted on October 15th, 2015 Sally Orcutt No comments
    Is yours a team of generalists or specialists? Why it matters.


    A problem that our A/E industry shares with the other white-collar service professions, we don’t always optimize our most important asset: our people.

    I know you’ve heard this before, but do me a favor – keep reading.

    As leaders we have a sense of what to do intuitively. The challenge is we often lack the specialized tools and processes to put our people into their optimum roles or give them the training and support they need to be most productive.

    There is good news. Recent studies and surveys show that while most managers do not think that their firm’s current processes and approaches to improving performance of teams are very effective; they still think that approaches that are customized to the specific skill-set of each team member are best.

    Create strong teamsSo, we all agree training each individual to do what comes naturally to them gives us the strongest teams. And when it comes to managing clients and managing production, understanding what piece of the puzzle each person brings to the team creates a team of specialists that excel at the work they provide your clients.

    I want to invite you to attend my seminar this December at the PSMJ Industry Summit and if you register before November 9th, receive a $100 registration credit. Here is a quick link to some highlights I will be sharing in December.

    In addition to all the valuable networking and excellent speakers you will hear at this year’s Summit, when you attend my seminar you will see the latest strategies used to create high performance teams.  Through these specialized strategies, I will show you how to enhance job satisfaction by letting (and helping) each person do what they naturally do best. I will also share first-hand experience of how our firm “turned the ship” and used these methods to make us a stronger, more profitable firm while improving the performance and satisfaction of our team members.

    1. Seminar Includes the Following Strategies:
    2. Understanding the four major skill-sets in the A/E industry
    3. How to identify the skill-set profile for each of your team members
    4. Setting team member assignments by their profile type
    5. Enhancing cooperative interaction between types
    6. Fine-tuning feedback for each profile type
    7. Identifying the optimum training for each team member

    While certainly of interest to firm leaders and managers whose role is to improve the performance of their firm’s teams, this seminar will contain information very helpful to anyone growing towards a leadership position or who wants to help their firm succeed.

    I look forward to seeing you at the 2015 PSMJ Industry Summit! When you register, use Promo Code CFT to save $100.

  • PSMJ Circle of Excellence Conference – Sept. 23 & 24

    Posted on September 23rd, 2010 Matt No comments

    DesignFacilitator’s Client Feedback Tool is a proud sponsor of PSMJ’s Circle of Excellence Conference in San Diego, September 23 & 24, 2010.  

    DesignFacilitator’s Mike Phillips will be moderating today’s 2:30 Panel discussion
    “Keeping Your Clients Happy and Loyal.”

    Conference attendees can also visit the Client Feedback Tool table to learn more about the tool and what it can do to increase the prosperity of your A/E firm.

    PSMJ’s Circle of Excellence represents the top 20% of firms participating in PSMJ’s Financial Performance Survey that achieve the best overall business performance in the A/E industry. This distinction is awarded based upon a combination of 13 performance benchmarks that measure business operations in terms of profitability, growth, cash flow, overhead control, business development, project performance, and employee satisfaction.

    For more information on PSMJ, and their Circle of Excellence Awards and Conference visit PSMJ Resources, Inc.

  • Axium Webinar featuring Mike Phillips – Client Feedback

    Posted on July 8th, 2009 Matt 2 comments

    On April 9, 2009 Mike Phillips presented industry best practices webinar for Axium entitled Client Feedback: Learn Simple Ways to Enhance Your Firm.  This program illustrated how a design firm can create a simple system to collect and incorporate client feedback. View a preview clip of the presentation below:

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    Having trouble viewing the video? Check out the Quicktime version here (iPhone and 64-Bit Compatible)
    Note: It may take a few minutes for the video to download.

    To view the webinar in its entirety, visit Axium’s Resource Center

  • A&E Business Journal Features Article on Client Feedback

    Posted on June 9th, 2009 Matt 2 comments

    AEMA logo
    The A&E Business Journal, published by the AE Management Association, featured an article on Client Feedback in their May 2009 issue entitled “Using Client Feedback to Address the Five Biggest Problems for Design Firms,” written by Mike Phillips AIA.  In the article Phillips discusses how to collect actionable data from your clients and how to use this information to reduce problems and liability, increase profitability, improve team performance, and enhance marketing effectiveness.  Here he discusses how collecting feedback in design firms can be especially challenging.

    Design firms tend to solve unique problems in unique ways, which brings a focus on developing a deeper understanding of the specific details of our clients’ problems, preferences and priorities. Not only is this success criteria elaborate, but it is different for each project and often mutates multiple times during a single project due to shifts in budget, schedule and a client’s sense of desired quality. Design firms which utilize a system for tracking and responding to these changes waste less time and creates the maximum value to their client by being better aligned with their needs.

    To read the entire article, subscribe to A&E Business Journal. The AE Management Association is offering a FREE 2009 AEMA Salary Survey with an AEMA membership of $125.00 for those who sign up by June 30, 2009.

    Mike Phillips is President and Founder of Phillips Architecture and DesignFacilitator. His personal website can be found at